Have questions? Get answers to some of our most frequently asked questions.
Common Questions
How do I sign up for service through OneNeighbor?
1.) Click the “JOIN FOR FREE” button at the top right corner of the page. 2.) Enter your information (name, email, and create a password). A verification email will be sent to the email address you provided. Check your email and click the link to finish activating your account. If you don't see the verification email in your inbox, please check your spam/junk folder. 3.) Sign in to your OneNeighbor account, click the "GET SERVICE" button, enter your address, and click on the name of your neighborhood to join your neighborhood purchasing group. 4.) Choose the service(s) that you’re interested in and follow the prompts to sign up!
Who are the Providers?
Providers on the OneNeighbor platform are top-ranked local service providers. All service providers are insured and have been thoroughly screened to make sure they exceed OneNeighbor’s strict expectations for quality, reliability, and professionalism.
Who do I contact if I have a question?
OneNeighbor is your point of contact for everything. Contact us directly at wecare@oneneighbor.com.
Can I change my service?
Absolutely! You can sign in to your OneNeighbor account and update your service at any time. Remember, there’s no contract so you’re free to change your service whenever you’d like. There are no cancellation fees.
How does OneNeighbor find providers?
For each neighborhood purchasing group, OneNeighbor’s account team reaches out and gets quotes from dozens top local service providers. The team leverages the neighborhood’s purchasing power to negotiate the lowest possible group rate for all homes in the neighborhood. The providers are thoroughly screened to ensure they exceed all of OneNeighbor’s strict requirements and the winning provider is selected to service the neighborhood group.
How do I reset my password?
To reset your password, please use the forgot password link located where the sign-in prompt is at https://app.oneneighbor.com.
What safety measures does OneNeighbor have in place?
Safety is a top priority at OneNeighbor and it’s something that we take very serious. Nothing is more important than the safety and security of our customers and neighborhood groups. We strive to ensure customer and Provider safety through a set of safety measures, including: – A thorough screening of every Provider – State Issued ID Verification – Zero-tolerance drug and alcohol policy – Two-way star rating system
Billing Questions
Is there a contract?
There’s no contract, no commitment ,and no cancellation fees. You can cancel your services at any time. We'll provide a full refund for any services that have not been performed. Email us at wecare@oneneighbor.com if you have any questions.
How do I get a quote?
Quotes are a thing of the past! OneNeighbor provides 100% price transparency and have pre-negotiated heavily discounted rates for each neighborhood group. You’ll know that you’re getting the best rate and that everyone in your neighborhood is paying the exact same rate.
What is the service cancellation policy?
Please refer to our Terms of Use to find the cancellation policy. You may cancel your service at any time. There are no cancellation fees. Cancellation notice must be given via email to wecare@oneneighbor.com at least 24 hours prior to a scheduled service to prevent being charged for that service.
Charges are made after the service has been performed.
There are no contracts and no cancellation fees.
Account credits
If you have a credit balance on your account, our system will use the credits before you are charged.
Will I get a receipt for the jobs I schedule?
When your payment is complete, you will receive an emailed receipt. If you do not receive a receipt, be sure to check your email’s spam folder, then contact our support team at wecare@oneneighbor.com.
What if I was charged the wrong amount?
Contact our Support team and we will be glad to address any discrepancies!
Providers on the OneNeighbor platform are top local providers. They’ve been thoroughly screened and exceed OneNeighbor’s strict expectations for quality, reliability, and professionalism.
Can I change my service?
Absolutely! You can sign in to your OneNeighbor account and update your service at any time. Remember, there’s no contract so you’re free to change your servie whenever you’d like.
Booking Service- Troubleshooting
If you experience any issues when trying to purchase/book a service, please try these troubleshooting steps:
1.) Check to make sure that your credit card/debit card information that you’ve entered for the payment is correct.
2.) Sign out of your account, sign back in, and try to purchase/book the service again.If you are still experiencing an issue, please contact us directly at wecare@oneneighbor.com or 844-416-3444.
How does OneNeighbor find providers?
For each neighborhood purchasing group, OneNeighbor’s account team reaches out and negotiates with dozens of top local providers. From there, the team leverages the neighborhood’s purchasing power to negotiate the lowest possible group rate for all homes in the neighborhood. Then, the providers are thoroughly screened to ensure they meet all of OneNeighbor’s strict requirements and the winning provider is selected to service the neighborhood group.
How do I know the date of my next service?
You can view your entire service schedule in your dashboard by signing in to your OneNeighbor account.
How do I report a problem with my Provider or job?
Our team wants to make sure all jobs are completed flawlessly. If you have any issues with a Provider or your job, please contact us at wecare@oneneighbor.com or 844-416-3444 and we will get back to you right away.
What if I’m not satisfied with the job?
Well, we hope that never happens! In the event that it does, please let us know immediately (within 24 hours). We’ll make the Provider aware that your expectations weren’t met so they can have the chance to go back through and exceed them. If you don’t agree that the job was done according to the description, please contact us within 24 hours with as much information as you can provide, including photos. Contact our team directly at wecare@oneneighbor.com or 844-416-3444.
